Politique de remboursement
Last updated: June 2026
This Return and Refund Policy applies to all purchases made from BROKOU INC. through the online store www.equimaf.ca.
Our services are intended for both individual customers (B2C) and businesses, professionals, and institutions (B2B). Certain conditions may vary depending on the type of customer.
1. Return Period
We offer a return period of 14 days from the date of delivery.
After this period, no returns or refunds will be accepted unless required by applicable law.
2. Return Request
Return requests can be made:
- through your customer account, when the return management functionality is available;
- or by contacting us via email at: equimaf@brokou.com.
All return requests must be approved prior to shipping the item back.
3. Eligibility Conditions
To be eligible for a return:
- the item must be unused and in perfect condition;
- the item must be returned in its original packaging;
- a valid proof of purchase is required;
- a return authorization must be obtained in advance.
4. Return Costs
- Return shipping costs are the responsibility of the customer;
- No restocking fees are charged;
- Original shipping fees are non-refundable, except in case of our error.
5. Damaged, Defective or Incorrect Items
Please inspect your order upon receipt.
If your item is defective, damaged, or incorrect, contact us immediately:
We will provide an appropriate resolution, which may include:
- replacement;
- repair;
- or refund.
6. Non-Returnable Items
Certain items are not eligible for return, including:
- custom or special order products;
- software, licenses, or digital products;
- opened, used, or altered items;
- products identified as final or firm sale;
- gift cards.
Items on sale may be excluded from returns, except in cases of defects or legal obligations.
7. Exchanges
We do not offer direct exchanges.
To obtain a different item, you must return the original eligible product and place a new order.
8. Refunds
Once your return is received and inspected:
- we will notify you of approval or rejection;
- if approved, the refund will be issued to the original payment method.
Processing time: up to 15 business days.
Bank processing times may vary.
If you have not received your refund after this period, please contact us:
9. B2B Customers (Businesses)
For business customers, certain sales may be final and non-returnable, including:
- configured or customized products;
- special orders;
- equipment supplied upon request;
- products identified as final or firm sale.
Specific terms may also be defined in quotes, contracts, or commercial agreements.
10. Legal Warranty (Québec)
In accordance with Québec consumer protection laws, all products are covered by a legal warranty.
A product must:
- be fit for its intended purpose;
- be durable for a reasonable period;
- match its description.
This warranty applies regardless of this return and refund policy.