Return and Refund Policy

Last Updated: June 2026

This Return and Refund Policy applies to all purchases made from BROKOU INC. through the online store www.equimaf.ca.

Our services are intended for both individual customers (B2C) and businesses, professionals, and institutions (B2B). Certain conditions may vary depending on the type of customer.

1. Return Period

We offer a 14-day return period from the date of delivery.

After this period, no returns or refunds will be accepted unless required by applicable law.

2. Return Requests

Return requests may be submitted:

• Through your customer account, when the return management feature is available;
• By contacting us at equimaf@brokou.com.

All return requests must be approved prior to shipping the item back.

3. Eligibility Conditions

To be eligible for a return:

• The item must be unused and in perfect condition;
• The item must be returned in its original packaging;
• A valid proof of purchase is required;
• A return authorization must be obtained in advance.

4. Return Costs

• Return shipping costs are the responsibility of the customer;
• No restocking fees are charged;
• Original shipping fees are non-refundable, except in the event of our error.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt.

If your item is defective, damaged, or incorrect, please contact us as soon as possible:

equimaf@brokou.com

Depending on the situation, we may provide:

• A replacement;
• A repair;
• Or a refund.

6. Non-Returnable Items

The following items are generally not eligible for return:

• Custom-made or special-order products;
• Software, licenses, or digital products;
• Opened, used, or altered items;
• Products identified as Final Sale;
• Gift cards.

Sale items may also be excluded from returns, except in cases of defects or where required by law.

7. Exchanges

We do not offer direct exchanges.

To obtain a different product, you must return the eligible item and place a new order.

8. Refunds

Once your returned item has been received and inspected:

• We will notify you whether your return has been approved or rejected;
• If approved, the refund will be issued using the original payment method.

Refund processing may take up to 15 business days.

Bank processing times may vary.

If you have not received your refund after this period, please contact us:

equimaf@brokou.com

9. B2B Customers (Businesses)

For business customers, certain sales may be final and non-returnable, including:

• Configured or customized products;
• Special orders;
• Equipment supplied upon request;
• Products identified as Final Sale.

Specific terms may also be established in quotations, contracts, or commercial agreements.

10. Legal Warranty (Quebec)

In accordance with Quebec consumer protection laws, all products are covered by a legal warranty.

A product must:

• Be fit for its intended purpose;
• Remain usable for a reasonable period under normal use;
• Match its description.

This legal warranty applies independently of this Return and Refund Policy.

11. Contact Information

BROKOU INC.
Email: equimaf@brokou.com
Website: www.equimaf.ca