Frequently Asked Questions (FAQ)

You can place an order directly online by adding products to your cart and completing the checkout process. Some orders may be subject to validation before processing, particularly for business or institutional customers.

Yes. For certain products or volumes, you can submit a quote request. This option is particularly suitable for businesses, public organizations, and customers under agreement. Our team will contact you with a personalized proposal.

The prices displayed on the website are generally firm and non-negotiable. However, special conditions may apply to customers under agreement or within the framework of an approved quote.

Availability is provided for informational purposes on the product page. It is confirmed when the order is processed, based on inventory and supplier stock.

If additional time is required, our team will contact you before shipment to inform you of the timelines or possible solutions.

Orders placed Monday through Friday before 3 p.m. EST are typically shipped the same day, subject to availability and payment confirmation.

Our orders are shipped exclusively via Canada Post or Purolator, depending on the product, destination, and selected shipping method.

Once your order has shipped, a confirmation email containing tracking information will be sent to you, when available.

Returns are accepted under certain conditions. All return requests must be pre-authorized.

You must submit a Return Merchandise Authorization (RMA) request. Once approved, return instructions will be provided to you.

Yes. Some products may be considered final sale (e.g., special orders, licenses, opened products). These items are not eligible for return.

Account creation is recommended to facilitate order tracking, access to history, and return requests. Some B2B services require a customer account.

Yes. Businesses, including sole proprietorships, public institutions and organizations, can benefit from personalized conditions, including prices, payment terms, or dedicated catalogs.

Yes. Your payment information is processed securely. We do not store credit card details and have no access to them.

We apply security measures in accordance with current standards to protect your personal information, in compliance with applicable laws in Quebec and Canada.

For any questions regarding an order, quote or product, you can contact our team:
by phone at 1-514-914-1934
or via our Contact page