New items supplied by equimaf.ca are guaranteed to be free from defects. If an item happens to be defective or does not correspond to what had been ordered, Équimaf undertakes to exchange it or to reimburse it, including shipping costs, within 10 days of the delivery date. , provided that it is accompanied by the delivery document. The customer must arrive at the designated location at the appropriate time, where staff will proceed with the exchange or refund, free of charge. Video products and games must be in their original packaging, except in the event of a return due to defect. If the customer cannot come, they should contact the company's Customer Service by email or phone to make the appropriate arrangements.
No exchange or refund on software, electronic equipment, microphones, headphones. Common equipment is exchangeable or refundable on presentation of their invoice within 10 days of purchase and provided they are in their original packaging and not unpacked.
If, for another reason, a customer wishes to return a product purchased on equimaf.ca, he can choose between an exchange or a refund. The return must occur within 10 days of the delivery date. However, in the event that the product does not present any defect, the return will be subject to a 10% administration fee and the shipping costs will not be refundable. If the customer has received the free shipping offer, the administration fee is 20% of the selling price of the returned item.
The warranty is 5 working days for used monitors, desktops, laptops and hard drives. There is no warranty for equipment categorized as "as is" and used batteries from used laptops.
No return of products will be accepted without the express prior consent of EQUIMAF. The Customer must inform ÉQUIMAF of the return request within a maximum of two working days from the delivery of the products according to the following terms: The complaint must be made in writing using the "Contact us" section of the website www .equimaf.ca. The complaint must contain the following information: - the Customer's reference, - the number of the delivery note and the invoice, - the photocopy of the delivery note, - the product reference and the quantity, - the exact reason for the request, - the condition of the product and the serial number of the product, - the return number granted by the EQUIMAF assistance service which must be clearly taped on the package being returned.
No return will be accepted after the period granted from the date of the express prior agreement of EQUIMAF. No product returns will be accepted for "consumable products", for products that have been the subject of a specific order by the Customer, as well as for products declared obsolete by EQUIMAF. Likewise, any return request that does not comply with the return terms defined above will be refused (e.g. no prior written agreement from EQUIMAF, different product, product with a different serial number, additional product not present not present in the return agreement, products whose packaging has been opened, products used and / or tested, return out of time). In the event of a product return refused by EQUIMAF, the non-conforming product will be made available to the Customer at EQUIMAF's headquarters for a maximum period of 45 days from the date of receipt of the product or returned to the customer on its request, at its own risk and expense. The Customer will be informed of the availability of the product at the email address he has communicated. Failing to come and collect this product within the allotted time, ÉQUIMAF will freely dispose of the product and the Customer will lose all rights to it. In any event, the corresponding invoice will be paid on the due date.
EQUIMAF can only authorize the return of products in the following cases:
- in the event of non-compliance of the products delivered with the order form,
- in the event of a hidden defect within the meaning of the Civil Code, this defect must be recognized by EQUIMAF. Accepted returns will give rise to the establishment of a credit note, the amount of which will be equal to the EQUIMAF rate excluding tax in force, on the day of receipt by EQUIMAF of the returned products, and within the limit of the initial amount invoiced. The costs and risks of returns will be borne by the Customer (who will have to take out insurance covering the risks inherent in transport), except in the event of a return exclusively attributable to EQUIMAF. In this case, EQUIMAF will mandate a carrier to organize the return of the product. The Customer must deliver the product to the carrier, require and keep proof of delivery of the product to the carrier. Without this proof of delivery of the product to the carrier, the Customer will be presumed to be in possession of the product, which must therefore be paid in full to EQUIMAF.